 Information Architecture Challenge:
Map a information flow of the out of the box experience for a Mirapoint 400 unit. The map will be used to create documentation to improve and enhance the overall out of the box experience.
 Solution:
The user experience here is system the system set up up until software configuration. We concluded the document must:
- be easily localized and when possible internationalized.
- clearly instruct the user read the next document (software setup manual)
- be short and concise and visual (after all, how quick is a quick-start requiring half hour of reading?)
- the information could be contained in six sections
- inventory
- installing the rack mount rails
- racking the system
- connecting the cables
- powering up the system
- reading software setup manual
 User Experience Challenge:
Improve Mirapoint's "out of the box" experience by creating a more readily understandable setup document to enhance the user experience for installing a rack-mounted email system. Confirm the document conveys the information with usability tests.
 Solution:
Using the information map, we internationalized the document (making it work in all locales) by illustrating the process:
- install racking rails
- rack the disk unit
- install racking rails
- rack the unit
- secure the unit
- rack the cpu unit
- install racking rails
- rack the unit
- secure the unit
- connect the cables
- power up the units and read the software setup manual
Testing helped fine tune the illustration and emphasis needed to guide users through the installation process.
 Visual Design Challenge:
Design the look and feel for Mirapoint's first quick-start document for its rack-mounted email systems. Internationalize if possible. Document may be localized for Japanese audience.
 Solution:
We started by trying to use illustrations whenever possible. It became clear illustration could convey most of the information. This allowed us to condense multi-page document into a 2-sided,1-page folded document fully visual card.
We confirmed the entire document could be shown with process illustrations with usability tests.
Client: Mirapoint, Inc
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Information Architecture
User Experience
Visual Design